Customer satisfaction is not a business goal - it is a philosophy we live by.
Reliable Optical Emission Spectrometry depends on more than the instrument itself - it requires consistent maintenance, timely support, and expert care. Our service ecosystem is powered by a 50+-member in-house customer support team and over 100 trained service engineers through global partner networks, ensuring fast response times and dependable support wherever our spectrometers operate.
VAS Spectrometers offers structured Annual Maintenance Contracts (AMC) designed to protect analytical accuracy, extend instrument life, and ensure uninterrupted operation. Our service plans combine preventive maintenance, priority response, and deep technical expertise to support spectrometers used in laboratories, foundries, steel plants, and metal production environments.
Total Shield
The most comprehensive service plan for operations that require critical uptime. Total Shield includes extended warranty coverage, parts replacement, unlimited breakdown support, and priority service response. It is designed for high-throughput production facilities and quality-critical environments that demand maximum reliability, minimal downtime, and predictable service costs.
Precision Plus
A structured preventive maintenance plan focused on long-term performance stability. Precision Plus includes three scheduled preventive maintenance visits and one breakdown visit per year, covering system health checks, calibration verification, optical performance assessment, and spark source optimization. This plan is ideal for production units and quality control laboratories seeking consistent accuracy with planned service coverage.
Flexi Plan
The Flexi Plan allows customers to pay only for the service visits they require, without fixed annual commitments. It is well-suited for backup instruments, R&D laboratories, or operations with intermittent usage where service needs vary over time.
| Feature | Total Shield | Precision Plus | Flexi Plan |
|---|---|---|---|
| Preventive Maintenance Visits | Included | 3 per year | As required |
| Breakdown Support | Unlimited | 1 visit per year | Chargeable per visit |
| Parts Coverage | Included | Not included | Not included |
| Extended Warranty | Included | Not included | Not included |
| Priority Service Response | Priority | Standard | Standard |
| Calibration & Performance Checks | Included | Included | On request |
| Downtime Reduction | Maximum | Planned | User-dependent |
| Best Suited For | Continuous, critical operations | Regular production & QC labs | Low-usage or flexible needs |